BVM Property Group

Privacy policy

Last updated: 4 November 2026

BVM Property Group Ltd respects your privacy. This policy explains what personal information we collect, why we use it and the rights you have.

Who we are

BVM Property Group Ltd is the data controller for the personal information described here. We are registered in England and Wales, company number 16571786. Our registered office is 3 Woodlea Chase, Meanwood, Leeds, England, LS6 4SN. Our ICO registration number is [ICO REGISTRATION NUMBER].

To contact us about your data, email infos@bvmproperty.com or write to our registered office.

What we collect

  • Contact details, such as your name, email address, telephone number and postal address.
  • The content of your enquiries and our correspondence with you.
  • Details of a property, such as its address, condition, ownership and access arrangements.
  • Service records, such as quotes, bookings, contracts, invoices and payment records.
  • Website data, as described in our cookie policy.

How we use it and our legal basis

  • Contract: to respond to requests before a contract, and to provide our property and cleaning services.
  • Legal obligation: to meet our legal, tax, accounting and regulatory duties.
  • Legitimate interests: to run and improve our business, deal with enquiries, keep records and protect our legal rights.
  • Consent: for any marketing or optional cookies that need it. You can withdraw consent at any time.

Who we share it with

We share information only where necessary, with organisations such as our IT and website providers, professional advisers, insurers, contractors, and solicitors or other parties involved in a property transaction. We may also share it where the law requires. We do not sell your personal information.

International transfers

[Confirm whether any provider stores data outside the UK and the safeguards in place.]

How long we keep it

We keep personal information only for as long as we need it. Enquiries that do not lead to work are kept for [RETENTION PERIOD]. Contract and financial records are kept for [RETENTION PERIOD].

Your rights

You can ask to access, correct or erase your personal information, to restrict or object to how we use it, and to receive a copy in a portable format. These rights have some limits. There is normally no charge, and we will reply within one month where the law requires.

Complaints

If you are unhappy with how we have handled your information, please contact us first using the details above. We will acknowledge your complaint within 30 days and tell you the outcome without undue delay. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always appear on this page.